Financial Services
Pan-Africa
Generative AI for a Tier-1 Bank's Relationship Managers
The bank needed to lift RM productivity across 14 markets without breaching
local data-sovereignty rules or its model-risk framework.
38%Faster client briefing prep
2.4xCross-sell suggestions surfaced
118Days from kickoff to pilot
Stack: Private LLM, RAG over CRM &
product data, jurisdictional data partitioning, model-risk governance.
Illustrative engagement
Telecommunications
Multi-market
Customer Churn & Care Automation
Rising churn and contact-centre costs were eroding margin. The board wanted
measurable retention impact within two quarters.
17%Reduction in voluntary churn
41%Tier-1 tickets auto-resolved
€6.2MAnnualised margin uplift
Stack: Churn propensity models, GenAI care
agent, event-driven data platform, MLOps with drift monitoring.
Illustrative engagement
Insurance
Composite Insurer
Claims Intake & Triage Automation
A composite insurer was losing days per claim to manual intake, document
checks, and triage — and customer trust with it.
72%Reduction in intake time
3.1xThroughput per assessor
+22Net Promoter Score lift
Stack: Document AI, computer vision for
damage assessment, decisioning workflow, human-in-the-loop review.
Illustrative engagement